Refund Policy
Refund Policy for Dynasty Legends 2
This Refund Policy describes the terms and conditions under which refunds may be requested and processed for purchases made through our website dedicated to Dynasty Legends 2. By accessing our platform, using our services, or purchasing any digital content, you acknowledge and agree to the rules outlined in this document. Please read this policy carefully to understand your rights and obligations before making a purchase.
General Principles
Our website provides resources, updates, and exclusive content related to Dynasty Legends 2. We are not the official developer or publisher of the game. Any transactions carried out directly on official distribution platforms such as Google Play or the App Store are subject solely to their own refund rules and regulations. We cannot control, modify, or guarantee refund outcomes for transactions made outside of our website. Users are advised to review the official policies of those platforms before completing any purchases.
Nature of Digital Products
All digital goods and services delivered through our website, including guides, resource packs, and premium digital content, are considered final upon delivery. Once digital access is granted, the product is deemed consumed, and refunds will generally not be issued. This is due to the nature of digital content, which cannot be physically returned once accessed or downloaded. Users are encouraged to carefully review all product descriptions, requirements, and details prior to purchasing.
Refund Eligibility
Refunds may only be granted under certain limited conditions, which include the following:
- Duplicate Transactions: If you mistakenly complete the same purchase more than once on our website, the duplicate payments may be eligible for a refund after verification.
- Failure of Delivery: If a technical issue prevents us from delivering the purchased digital content and our support team is unable to resolve the problem, a refund may be considered.
- Special Circumstances: Exceptional refund requests may be reviewed individually and approved at our discretion if compelling evidence supports the claim.
Non-Refundable Situations
Refund requests will not be accepted in the following cases:
- A change of mind or personal dissatisfaction after purchase.
- User error, including entering incorrect account or transaction details during checkout.
- Incompatibility with the user’s device or failure to meet technical requirements.
- Purchases of in-game currency, items, or content made through external stores such as Google Play or App Store.
Third-Party Purchases
All in-game purchases related to Dynasty Legends 2 made through official distribution platforms are governed exclusively by their respective policies. If you purchased items such as gems, premium resources, or in-game packs via Google Play or App Store, you must contact their support teams directly. Our website does not have authority over third-party payment or refund systems and cannot intervene in their processes.
Refund Request Process
If you believe that you qualify for a refund under this policy, you must contact our customer support team with the following information:
- Proof of purchase (transaction ID, confirmation email, or receipt).
- A clear explanation of the issue that justifies the refund request.
- Any additional evidence that supports your claim, such as screenshots of technical errors or system messages.
Our support team will review your request carefully. Refunds are not automatic and will only be processed after proper verification. In some cases, additional documentation or details may be required to complete the review.
Processing Time and Method
If your refund request is approved, the refund will be issued through the same payment method used for the original purchase. Processing times may vary depending on your payment provider, bank, or platform. We cannot guarantee the exact date when refunded amounts will appear in your account, as it depends on third-party financial institutions.
Limitations of Liability
Our website cannot be held liable for dissatisfaction caused by game updates, gameplay changes, or content modifications made by the official developers of Dynasty Legends 2. We also cannot be responsible for failed refunds on third-party platforms, since those are outside our authority. Refunds are strictly limited to purchases made directly through our website under the conditions outlined above.
Policy Updates
We reserve the right to modify or update this Refund Policy at any time to comply with legal requirements, adapt to service changes, or clarify existing practices. Any updates will take effect immediately once published on our website. Users are encouraged to review this page periodically to stay informed about the most current refund policies.
Contact Information
If you have any questions about this Refund Policy, or if you wish to submit a refund request, please contact our support team using the details provided on our website. We are committed to assisting our users fairly and efficiently, and all inquiries will be handled with the utmost care and attention.